Debt Solutions Engineered for Success

Training                                                                  

For any software application to be considered a success, adequate and efficient product training/knowledge transference must be delivered to the user timely and cost effectively. New debt collection software today faces the ever-increasing challenge of satisfying the needs of novices, expert collection users and managers. There is also the continuing need for training refresher courses as the product expands and new personnel are hired due to growth and/or turnover.

Cogent Training is provided as Instructor-Led Classroom Training, Instructor-Led Internet Live Meeting Training and through Computer Based Training (CBT) supported by BSI Support Services. The training curriculum has been divided into multiple modules based on the user’s role (position) and functions they are assigned.

Cogent training modules exist for:

1. Cogent Collections Basic training Cogent Litigation Basic training
2. Cogent Litigation Basic training
3. System Administration, Correspondence Setup, Scanning, Import/Export, etc.
4. Cogent Management training (Approval Processes, SOL, Audit Employee, Queue Setup and
    Priority Setting, etc)
5. Cogent Accounting and Payment Posting
6. Cogent Business Rules Engine for Workflow Management and Creating Intelligent Documents.